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EPC Glass

Technical Support

We're here to help you with any questions or issues

Thank you for using EPC Glass! We are dedicated to providing you with the best possible support experience. If you encounter any issues or have questions about our application, please don't hesitate to reach out to us.

Contact Us

Company

Wuxi Thertz Technology Co., Ltd

Address

Building A, High-Tech Venture Park, 159 Chengjiang Middle Road, Jiangyin, Jiangsu Province

Email

don@thertz.cn

Phone

0510-81603206

Business Hours

Monday - Friday, 9:00 AM - 6:00 PM (UTC+8)

FAQ - Frequently Asked Questions

Q1: How do I connect my smart glass device?

Device connection process: 1. Device information is pre-configured by the backend administrator. 2. Devices connect to the network via a dedicated management app. 3. Open the EPC Glass app and log in to your account. 4. Configured devices will automatically appear in your device list.

Q2: Why can't I control my device?

Please check the following: 1. Check status in the 'Profile' page. 2. Check your phone's network connection status. 3. Ensure the device is properly bound to your account. 4. Restart both the device and the application.

Q3: How do I adjust the transparency level?

To adjust the transparency: 1. Select the device from your device list. 2. Use the slider or preset buttons (0%, 35%, 65%, 100%). 3. The change will take effect immediately.

Q4: How do I reset my password?

To reset your password: 1. On the login screen, tap 'Forgot Password'. 2. Enter your registered email address. 3. Check your email for the password reset link. 4. Follow the link to set a new password.

Q5: How do I delete my account?

To delete your account: 1. Go to 'Profile' > 'Account Settings'. 2. Tap 'Delete Account'. 3. Follow the confirmation prompts. 4. Note: This action is irreversible.

Support Services

Our technical support team is committed to helping you resolve any issues with EPC Glass. We provide support for:

  • ✅Device connection issues
  • ✅Control functionality problems
  • ✅Account management assistance
  • ✅Software update support
  • ✅General usage questions

Note:We do not provide hardware repair services. For hardware issues, please contact your device manufacturer.

Feedback & Suggestions

We value your feedback! If you have suggestions for improving EPC Glass, please email us at:don@thertz.cn

Your input helps us make EPC Glass better for everyone.